June 25, 2019
Today, we reached a milestone in the Digital Modernization Initiative and launched the new Mississauga Library website to the public. Following months of design, planning, and testing, staff activated the site smoothly today at 10:00 am, without any problems or disruptions to services.
We created the site by using public input to improve our work, and by following our new Digital Service Standard. Our goal was to make the site accessible and easier to use by creating better search, clear navigation, and simplified content. The site works on a wide range of devices: mobile, tablet, and desktop.
We will continue to measure and improve our work in the following ways:
- Each page of the new Library site features a feedback button for customers to report problems directly to staff
- We have implemented a quality assurance dashboard, which will monitor continuously for any errors
- We are introducing a new customer satisfaction tool this year, to help us understand people’s ever-shifting needs as we continue to evolve the site
The site was developed through a collaborative effort between the Strategic Communications, IT, and Mississauga Library teams. Led by the library’s Master Plan, Future Directions, the site helps move towards the goals of bridging the digital divide, ensuring barrier free access to technology and continuing to invest in a 24/7 virtual branch.
Should you require any additional information please let me know.