MiWay will be conducting it’s annual customer experience measurement program in April and May.
MiWay riders and non-riders are invited to participate in the customer satisfaction survey from April 14 – 30 online and in-person. Members of the public are invited to complete the survey at terminals, bus stops, on-board buses and digitally through the MiVoice engagement platform, QR codes, social media and bus shelter ads. The purpose of the survey is to measure customer satisfaction with our services and identify areas for improvement.
Your insights will help us:
- Improve overall rider satisfaction.
- Enhance safety and reliability.
- Strengthen customer service channels.
- Identify barriers and encourage new riders to use MiWay.
- Strengthen customer service and communication channels.
Participating in our survey only takes approximately 5 minutes and your responses will remain confidential.
By completing the survey, you directly influence the future of transit services in Mississauga. Every response brings us closer to achieving a transit system that works best for everyone.
Please participate in the Survey by April 27, 2025.
Take the Survey: