Looking to come by for in-person support, register for a program or make a payment? Several services now have a permanent presence in the Great Hall.
January 30, 2025
Looking to come by for in-person support, register for a program or make a payment? The below services now have a permanent presence in the Great Hall (ground floor of City Hall) and are open during regular City business hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.
Welcome Desk
Our friendly customer service staff from the 311 Citizen Contact Centre are here to assist with wayfinding, inquiries related to City services and assisting with booking appointments at the self-service electronic kiosk. Payments can be dropped off at designated drop boxes, with one located just outside of City Hall at the north entrance and another located at the Welcome Desk. Need additional support? 311 is available to serve residents by phone (dial 311 or 905-615-4311, if outside City limits), email and online.
Legislative Services
Service counters are open and staff are ready to issue marriage licenses, perform civil ceremonies, provide commissioner of oath services and intake liquor licence applications, freedom of information (FOI) requests, claims and liens submissions, formal complaints and burial permits. Residents can also visit to receive assessment roll information and have minor variance and consent applications processed. Visitors are asked to kindly book an appointment prior to visiting City Hall.
Planning and Building
Members of the public can visit in-person with inquires or requests to schedule meetings for development applications, building permits or related matters. Walk-in appointments for these services are accepted.
Recreation Customer Service Desk
Residents can interact with our Recreation Customer Service Team to book many facilities across the City, including rooms in community centres, gymnasiums and arenas, including outdoor sport and picnic amenities. Residents can also register for recreation and culture programs, sign up for a fitness membership or apply for recreation’s financial assistance program, ActiveAssist. Walk-in appointments are accepted. Questions? Call 905-615-4100 or email.
C Café
Looking to grab breakfast or lunch while visiting? C Café has re-opened with a tasty menu of options for everyone to enjoy.
Security Services
Security staff are onsite to provide support to City staff, customers and visitors through heightened visibility at City Hall.
Model of City Centre
Located in the Great Hall across from C Café is a model of City Centre that was originally constructed in 1989 that took approximately three months to complete. Constructed at a scale of 1:500 (500 times smaller than the real buildings), the model features current and future visions for City Centre. Check it out today!
For more information, please visit the City’s website or call 311.