The City of Mississauga was awarded the 2018 Continuous Improvement Excellence Award by Leading Edge Group based on the progress and commitment it has made to sustainable continuous improvement over the past three years.
The award criteria focused on five pillars of overall operational excellence in continuous improvement: strategy; capability; capacity; improvements that have been realized; and improvements that have been sustained.
The City’s Lean Program was established as a permanent resource in 2016 following a small pilot, with the goal of strengthening the culture of continuous improvement across the organization. It focuses on focuses on creating improvements to business processes and enhancing customer-focused thinking