The province is simplifying and standardizing the Ontario Works application process across the province. Starting October 1, 2024, the ministry will handle initial eligibility decisions, including authorization of initial payment and notifying applicants for most Ontario Works applications, in 10 areas of the province including Peel. Municipalities (Region of Peel) will continue to be responsible for ongoing eligibility and Ontario Works Case management.
The new model will focus on promoting a “digital first” experience increasing automation and will help streamline processes for both clients and municipal staff. This will allow municipalities to focus more on providing impactful, person-centred supports so they can help achieve outcomes like faster pathways to employment and financial independence for clients.
Peel residents can continue to visit the Ontario Works in Peel site to get more information about financial assistance, including how to complete a social assistance application. They can also call 1-888-999-1142 to apply over the phone. The changes to the application process do not impact benefits or ongoing eligibility for social assistance clients.
