43 per cent of 9-1-1 calls are not emergencies
During 9-1-1 Awareness Week, we recognize our first responders — emergency communicators, Fire, Police and Paramedics — for saving lives and helping residents in immediate need. We are also reminding Peel residents to call 9-1-1 only for emergencies.
In 2023, just over 900,000 calls or nearly half of all calls to 9-1-1 were for non-emergencies. They were misuse, hang-ups, short duration (accidents) or test calls to the 9-1-1 system. These calls take up valuable time and resources and can potentially prevent first responders from attending to real emergencies.
Call 9-1-1 only when someone needs immediate help from Paramedics, Police and Fire. To prevent accidental calls, lock your cell phones and do not program 9-1-1 into your phones. In addition, teach children how to use 9-1-1 correctly and how to recognize an emergency.
Call these numbers for non-emergencies
- Call 311 for local municipal government (city or town) concerns, or to get information on municipal programs and services.
- Call 811 to get answers to general health questions and concerns.
- Call 211 for community-based health, social, and government services.
- Call Police non-emergency telephone numbers:
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- Peel region – 905-453-3311
- Town of Caledon – 905-584-2241
- Caledon Village – 519-927-3041
- Call Peel Regional Paramedic Services non-emergency number:
- 905-791-7800 ext. 3951, or
- email paramedicservices@peelregion.ca
- Call Fire non-emergency numbers:
- Mississauga – 905-456-5700
- Brampton – 905-456-5788
- Caledon – 905-584-2272
Go here to learn more about 9-1-1.
