During the holiday season, you can call 3-1-1 with questions about COVID-19, or to report any non-compliance related to gatherings and non-essential businesses. Call 3-1-1 if you wish to report:
- Open non-essential businesses
- Events or gatherings in private homes or in public or commercial venues
The City’s 3-1-1 call centre holiday hours are:
| Date | Hours of Operation |
| December 24 | 7 a.m. to 7 p.m. |
| December 25 | Closed |
| December 26 to 28 | 9 a.m. to 5 p.m. |
| December 29 to 31 | 7 a.m. to 7 p.m. |
| January 1 to 3 | Closed |
| January 4 | 7 a.m. to 7 p.m. |
When the call centre is closed, residents can still call 3-1-1 and press 2 at the prompt to receive service from dispatch. All 3-1-1 complaints will be sent to Enforcement staff for investigation.